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Automotive Customer Service Specialist — Advanced Apprenticeship (Level 3)

Apprenticeship outline

If you’re looking to build on your existing skills, working in a garage or dealership in retail or customer service, this programme will give you the advanced customer service and technical knowledge you need.

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.

You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.

As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.

Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.

This could be in many types of environment including contact centres, retail, web-chat, service industry or any customer service point.

How to book onto this apprenticeship

You can register your interest in an Apprenticeship by emailing your CV to business@nottinghamcollege.ac.uk.

Register your interest

Want to find out more first?

Call the Business Engagement Team on 0115 945 7260

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Interested in finding out more about this course?

Get in touch with our Emtec enquiry team and we'll get back to you with more information.

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Study location Workplace
Attendance

Online
Start date

You can start this Apprenticeship at any time of the year.
Standard

Customer Service Specialist - Level 3 Standard
Duration

A minimum of 18 months to complete depending on experience.
Level Level 3
Entry requirements
  • You will need to be employed for a minimum of 30 hours per week in a relevant job but we can assist you in finding a placement
  • You will also need 4 GCSEs at grades 9–3 (A*–D), including English Language and maths – one of English Language or maths must be grade 9–4 (A*–C). Functional Skills Level 1 can be used as equivalent to GCSE grade 3 (D) and Functional Skills Level 2 can be used as equivalent to GCSE grade 4 (C) or above. Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

Adults who are aged 19+ with appropriate industry experience but without the necessary qualifications are welcome to apply.

All applicants will be required to undertake an assessment in English and maths prior to enrolling.
Teaching & assessment

For each module you will need to complete coursework, written assignments, practical assessments, online tests and work-based observations.
Progression

A Higher Apprenticeship or specialist training to further improve your knowledge and skills.
Additional information

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.