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IT - Technologies (Level 3)


Course outline

This course can help you on the path towards gaining a career in computer technical support and will give you more advanced knowledge.

The course will help you to understand the role of technical support in the workplace and help you develop the knowledge, understanding and skills necessary to undertake this role.

The course is largely practical with lots of hands-on computer work such as:

  • Customer support provision for the ICT professional
  • Networking principles
  • Maintain ICT equipment and systems
  • Install, configure and integrate networked hardware and software
  • ICT systems and network management
  • Business concepts
  • Creative problem solving

You will also study English and maths.*

English and maths - skills for your future
Employers and universities really value skills in English and maths. So, building on your existing knowledge of these subjects will help you prepare for your future career or further study. *If you are aged 16-18 and have not yet achieved GCSE English Language and Maths at grade C or above/grade 4 or above don’t worry - we’ll support you with the right lessons to increase your confidence in these essential employability skills.

Enterprise skills
Our courses are designed to help you achieve your ambitions, whether you plan to go on to a higher level of study or start a career. Employability and study skills will be included to help you develop the broad skills required by industry. They will vary from course to course and are designed to meet local and national employer needs.

Next steps

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Location Date(s) Course code


Central College Nottingham, Maid Marian Way, Nottingham NG1 6AB


04 September 2017 - 28 June 2019

Course code:


City & Guilds Level 3 Diploma in ICT Systems Support


1 year

Level Level 3
Entry requirements

One of the following:

  • 4 GCSEs at grades A* to C/9 to 4 including English Language and Maths*
  • A relevant Level 2 qualification including GCSE English Language and Maths* at grades A* to C/9 to 4

*If you do not have both GCSE English Language and Maths at grades A* to C/9 to 4, we may accept one of them at grade D/grade 3 in addition to your 4 GCSEs at grades A* to C/9 to 4.

Functional Skills may be accepted instead of GCSE English Language and/or Maths. Functional Skills Level 1 is equivalent to GCSE grade D/grade 3 and Level 2 to GCSE grade C/grade 4.

Adults who are aged 19+ with relevant industry experience but without the necessary qualifications are welcome to apply.

Teaching & assessment

This course will be assessed by completing a number of practical assignments graded at Pass, Merit or Distinction. There are no external exams, except for Functional Skills.

  • City and Guilds Level 4 Diploma in ICT Professional Competence
  • Work within the IT industry
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Practical Information 

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How to Apply 

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Course fees 

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