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ICT Systems Support (Level 3) - Full-time


Course outline

Perfect if you want to pursue a career in networking, computer hardware systems and in support role.

You’ll learn units including: customer support provision, ICT system and network management, maintaining ICT equipment and systems, ICT repair centre procedure, Level 3 networking principles, IT consulting skills and principles of ICT system and data security and testing ICT systems.

You can expect to be equipped with the skills & knowledge to succeed in an ever changing ICT environment, but also a strong emphasis is placed on providing additional skills, that will equip you to adapt to emerging ICT technologies.

This course is based at the City Campus (Maid Marian Way).

Next steps

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City & Guilds Level 3 Diploma in ICT Systems Support


1 year

Level Level 3
Entry requirements
  • 5 GCSEs at Grade 9 to 4/A* to C, including English Language and maths at Grade 9 to 4/A* to C); or
  • A relevant L2 vocational qualification plus English Language and maths at GCSE Grade 9 to 4/A* to C

Functional Skills Level 2 will be accepted as an equivalent to GCSE Grade 9 to 4/A* to C.

Teaching & assessment

Assessment of your work could be carried out both internally and externally in the form of examinations, assessment work and multiple choice online tests.


Choose to follow with progression to Level 4 Diploma in ICT, CompTIA A+, CISCO, Access to Computing or an apprenticeship. You can also choose employment in Network installation and maintenance, IT helpdesk support and IT Technician posts.

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